RETURNS & EXCHANGES

SHIPPING

For Domestic Orders (within India):

We take 1 business day to process and dispatch your order. And it takes 5-7 business days for the order to be delivered across India.

However, if the address/pin code/phone no. is incorrect, the pin code is unserviceable, or if the color match is taking time, then it could take some extra days to dispatch your order based on the time taken to communicate and match the product to your hair.

Please note: During festivals, adverse weather conditions, natural calamities or political crises and curfews, your shipment may get further delayed. We assure you that we will try our best to deliver your product as quickly as possible and truly appreciate your patience during these times.

For International Orders (outside India):

Our delivery partner for international orders is DHL and FedEx. It takes upto 7-10 business days from our end to deliver regular orders, but for custom orders it may take an additional 2 days to clear the custom payment and KYC which has to be done by you, the customer.

Please note: The shipping charge for international orders varies, depending on your country. And custom duty has to be paid by the customer separately as per the respective country standards.

RETURNS & REFUND POLICY

Please Note that Refund Requests must be made within 7 days of purchase and Exchange Requests must be made within 7 days of Purchase and meet the criteria outlined below:

To receive a full refund, you return MUST meet the following criteria:

Requests must be made within 7 days of receipt of your order.
Hair must NOT have been installed, colored, cut, or altered in any manner

Please note: Federal law states you cannot return human hair products that have been used. We adhere to strict policies in regards to federal law, health regulations, and hygiene concerns. If the item is removed from the bundle and used in any visible manner, all refund and exchange policies are voided.

The hair must be in its original bundle and not be untied at the top.
The hair must be in its original packaging.
A 10% restocking fee will be charged for all returned items.
Returned packages must include a copy of the original invoice.

allow 48 hours upon receipt. The product must be sent back at your expense. We recommend that you use a shipping provider with a signature confirmation service, and/or insurance to protect your package.

Please do not send unauthorized returns. Merchandise returned to Echelon without an RMA cannot be tracked and could be lost. We assume no responsibility for lost items, unauthorized returns, or items sent to the incorrect address.

Exchanges We at Canyon Falls are very proud of our virgin remy indian human hair products and believe in the integrity and quality of our hair. If something isn't right with your order, please contact us at vgpindianhair@gmail.com.